Return & Refund Policy

We have a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

• The item must be in the same condition as received – unworn, unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, contact us at yozaf01@gmail.com or WhatsApp us at 03264772270. Returns must be sent to the following address:

📍 Return Address:
Yozaf
House 169, Block D, Gulfishan Town, Kot Abdul Malik, Lahore, Pakistan

If your return is accepted, we will provide you with return instructions. Items sent back without prior approval will not be accepted.

For any return-related queries, feel free to contact us at yozaf01@gmail.com or WhatsApp 03264772270.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Exchanges

If you want to exchange an item, return the original item first. Once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you about the refund status. If approved, you’ll be refunded to your original payment method within 6 business days.

If you do not receive your refund within 15 business days, contact us at yozaf01@gmail.com or WhatsApp 03264772270